Most problems solved within 2 to 3 days. Items stated as "AS IS" are not returnable under any circumstance. Emails are answered as quickly as they can, please understand that we are not at our desks 24 hours a day. Powered by SixBit's eCommerce Solution. This item is in the category "Computers/Tablets & Networking\Printers, Scanners & Supplies\Printer Ink, Toner & Paper\Toner Cartridges".The seller is "dlhammack" and is located in this country: US. This item can be shipped to United States.